Validating the Business Benefits of Integrated Systems

27 October 2009
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IT organisations want to provide high-quality, low-cost technology services to business units as part of their basic mission. However, software complexity, manpower changes, mergers and acquisitions, and changing business requirements have complicated that mission. Trends such as managing mobility, virtualisation adoption, new and increasing compliance and governance requirements, and the need to modernise existing infrastructure add further complication to managing the IT environment.

As a result, IT organisations have started adopting Information Technology Infrastructure Library (ITIL) and IT service management best practices to help streamline their management processes and address the multiple challenges. Vendors have worked to embed and integrate functions within their product offerings to reduce the complexity associated with using multiple software products from different vendors. As a result, IT organisations using these solutions are experiencing significant benefits.

IDC interviewed 15 companies to quantify those benefits to IT departments. The benefits were categorized across four areas and resulted in IT management and user productivity increases, additional revenue, and cost reductions. This white paper, provided by LANDesk, reports on how IT executives are better able to modernise their organisations and focus on initiatives that seek to increase business revenue or lower costs with the adoption of ITIL, IT service management, and other process-centric frameworks.