26 October 2007

Symantec develops automated IT service system

Antony Savvas, Computer Weekly

Symantec has developed an automated IT service workflow system to help firms deliver more efficient IT.

Symantec has announced the Altiris Workflow system and an updated Altiris Helpdesk system to help businesses deliver efficient IT service through integrated tools and repeatable, automated processes.

These system use the open Altiris platform to help customers improve IT processes, reduce the cost of management, and ensure IT services are compliant with laws and regulations like Sarbanes Oxley, said Symantec.

Altiris Workflow system and Helpdesk system take advantage of IT awareness provided through the Altiris CMDB system.

This integration creates an environment for Symantec endpoint security and management technologies to work together according to unique IT processes and established best practice frameworks like the IT Infrastructure Library (ITIL) standard.

Greg Butterfield, Symantec group president for the Altiris business unit, said, "Symantec systems help make IT processes repeatable and predictable to improve IT service and the end-user computing experience while reducing costs.

"Through closed-loop IT service, security and configuration management, we are also helping businesses become confident in meeting their compliance requirements."

The Altiris Workflow system from Symantec is expected to be available in beta next month. Altiris is a Symantec subsidiary.

This article first appeared on the web-site of Computer Weekly, at http://www.computerweekly.com//Articles/2007/10/26/227749/symantec-develops-automated-it-service-system.htm. © Reed Business Information 2007.

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