A Practical Guide To Outsourcing Your Service Desk

Download Now

To download this white paper you’ll need an Infosecurity Magazine account. Log in or sign up below.

Log In

Sign Up

Get up-to-the-minute news and opinions, plus access to a wide assortment of Information Security resources that will keep you current and informed.

This will be used to identify you if you take part in our online comments.
Your password should be at least six characters long. It is case sensitive. Passwords can only consist of alphanumeric characters or ~!@#$%^&*()_-+=?.

Infosecurity Magazine collects personal information when you register for our magazine and sponsored content. We will use this information to deliver the product or service for which you are registering.

We will also share your information with the declared sponsor of any webinar, whitepaper or virtual event for which you register and this sponsor is clearly indicated on each event page. You can opt out at any time in your user account.

For more information explaining how we use your information please see our privacy policy.

By registering you agree with our terms and conditions and privacy policy.

For businesses new to outsourcing their services, outsourcing the service desk functionality can be an easy first step.

Businesses need to ensure that their employees can carry out their jobs efficiently, with the tools and support that they need. The right solution will have the capacity to handle the number of queries you are likely to get, be flexible enough to cope with unexpected demands and will give your employees the right level of support.

In this practical guide to implementing a next-generation service desk we’ll look at: 

  • Trends in outsourcing
  • Implementing an outsourced service quickly and simply
  • Finding the right approach to outsourcing for your business
  • How to establish and manage an outsourced service desk
  • Why you should outsource your service desk

Brought to You by

Should you download this whitepaper your information will be shared with the sponsor indicated above. See our privacy policy for more information.