Hidden Costs of 'Bare Minimum' Audio Supervision

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If your financial institution (FI) does business in Europe, chances are your compliance team is tasked with the recording, reviewing and retention of oral communications. That’s because the EU’s Markets in Financial Instruments Directive (MiFID II) and U.S. Commodity Futures Trading Commission’s (CFTC) Dodd-Frank Rules, among other global regulations, require FIs to record and archive all voice communications related to certain products and services.

With the popular adoption of collaboration platforms, firms must deal with new content types, like video, that further expand the communication channels that require supervision.

This white paper addresses the hidden costs associated with just doing the minimum with audio call supervision.