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Validating the Business Benefits of Integrated Systems

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As a result, IT organisations have started adopting Information Technology Infrastructure Library (ITIL) and IT service management best practices to help streamline their management processes and address the multiple challenges. Vendors have worked to embed and integrate functions within their product offerings to reduce the complexity associated with using multiple software products from different vendors. As a result, IT organisations using these solutions are experiencing significant benefits.

IDC interviewed 15 companies to quantify those benefits to IT departments. The benefits were categorized across four areas and resulted in IT management and user productivity increases, additional revenue, and cost reductions. This white paper, provided by LANDesk, reports on how IT executives are better able to modernise their organisations and focus on initiatives that seek to increase business revenue or lower costs with the adoption of ITIL, IT service management, and other process-centric frameworks.