Related Links

Related Stories

  • Password typing methodology uniquely identifies users, claim researchers
    Researchers with the American University of Beirut are reported to be working on enhancing previous methods of uniquely identifying users by the speed and rhythm with which their passwords are entered.
  • 2011 Spring Infosecurity Virtual Conference - Conference Programme available On Demand
    We are pleased to confirm the details for the event that was held on 2nd June 2011. This one-day event brought together a series of topical keynote sessions direct to your computer and gives you the flexibility to learn about the latest information security trends and challenges from wherever you are in the world.
  • HTK claims 90% of organisations have problems with password resets
    Research just published by HTK, a mobile messaging and interactive voice response services firm, claims to show that 90% of organisations surveyed have had problems with password resets. In addition, the firm says, 60% of organisations have no out-of-hours support for password resets.
  • 3D facial scanning? There's an iPhone app for that
    A Georgia Tech University researcher has developed a 59 pence Apple iPhone 4/iPad 2 app that creates a 3D scanned image of faces and other objects, and shares the resultant static images - and even animations - via email.
  • ID card database destroyed
    The National Identity Register (NIR), which was built to hold the fingerprints and personal details of millions of ID card holders, has been publicly destroyed.
  • Selling biometrics to the masses
    The biometrics industry may not always get good press, but at least it’s still getting press. In the aftermath of the Biometrics 2010 conference, Kevin Townsend takes a look at what’s right and wrong with the technology, and how its future is taking shape

Top 5 Stories


Biometrics system failure in Malaysia causes chaos

09 June 2011

The high profile failure of a state-of-the-art biometrics system at a major international travel hub in Malaysia last weekend has sent shockwaves throughout the global biometrics industry.

According to newswire reports, the Southern Integrated Gateway complex in Johor Bahru, Malaysia - which incorporates a major international railway station and immigration plus customs facilities for the Malay peninsula - experienced a massive fingerprint biometric systems failure last Saturday.

The New Straits Times reports that queues of more than two hours for tourists arriving in Malaysia, with numbers already swollen by school holidays.

The problems were caused by a new fingerprint biometrics system that was switched on just four days before the breakdown.

The delays reportedly forced many tourists to either change or scrap their holiday travel plans.

"There was a sea of people at the SIB's arrival hall and immigration clearance was reported to take as long as five minutes for each tourist", says the newspaper, noting that this is five times longer that the Malaysian immigration department's target of 60 seconds maximum per person.

"A similar situation also occurred at the CIQ checkpoint in the Sultan Abu Bakar Complex (SABC) at the Second Link, with most cars and buses taking about 150 minutes just to reach the complex", adds the paper.

According to the New Straits Times, the fingerprint biometrics system - which started on June 1 - "requires foreigners entering and leaving Malaysia to have their left and right index fingers scanned at entry and exit points."

This replaces the system where travellers only needed to have their passports stamped by officials.

The paper quotes Malaysia Tour Guides Council president Jimmy Leong as saying that the tourism industry suffered a severe blow as a result of the hiccup, adding that this had left a bad impression on tourists.

He said it was disappointing that the problem occurred during the school holidays, which was the peak season for the tourism industry.

"I will be writing to the Prime Minister's Department and Tourism Ministry to highlight the matter", he told the paper.

This article is featured in:


Comment on this article

You must be registered and logged in to leave a comment about this article.

We use cookies to operate this website and to improve its usability. Full details of what cookies are, why we use them and how you can manage them can be found by reading our Privacy & Cookies page. Please note that by using this site you are consenting to the use of cookies. ×