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Senior Security Support Engineer

Employer: Undisclosed
Posted: 28/08/2014
Location: South East, England
Deadline: 26/09/2014

My client is an ever expanding brand within the world of IT Security and IT Support & integration.  They currently need a proven support engineer to work within their Reading office providing a array of support across Network and Network Security, specifically with CheckPoint products.

You will act as part of a support team responsible for dealing with 2nd and 3rd tier tickets that require pro-active internal analysis prior to vendor escalation.

You day to day tasks will include:

  • Telephone support of products and toolsets – in-depth support, not just writing rules, more technical troubleshooting.
  • Vetting & sign off of design documents
  • Replication of customer issues prior to vendor escalation
  • Test lab maintenance and development


Your previous skills and technical ability should include

  • Check Point Firewall-1 R7X (2nd and 3rd line Support)
  • Check Point Endpoint E80.X (2nd and 3rd line Support)
  • Prior experience of installing Check Point Firewall-1 into customer sites and be familiar with NGX and R70 and revisions of the software
  • Prior Experience of installing Check Point Software on Nokia and Secure Platform environments into customer sites


  • F5 - Experience of providing telephone support and remote service such as i-rule development
  • RSA - Experience of providing telephone based support at a 2nd line level for the Authentication manager range of products
  • Websense - Experience in installing and/or supporting customer sites and be familiar with the standalone, ISA/Active Directory implementations, V-series appliances and Cloud based service
  • Sourcefire - Exposure of the Sourcefire IPS/IDS systems

The support team operates on a 24/7 basis with escalation for priority calls only. All applications would be required to participate in a 1 week on 3 Weeks off out of hour’s rota to deal with any priority tickets (on a average they receiving 1 OOH ticket every 2 weeks

Please note candidates will be expected to go through 2 stages of interview, the second being a technical test, ranging from network diagrams through to specific product knowledge, focussed in the case on CheckPoint.

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